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FREQUENTLY ASKED QUESTIONS

Q. What can I expect from the event?

This is the ultimate experience for Love Island fans. We’ll have exclusive photo ops, including the Fire Pit and Beach Hut, so you can selfie away to your heart’s content as if you were actually in the villa! Not only that, but we’ll have themed food and drink, a screening of the live episode on our giant HD screen followed by an after-party, and most importantly, guest appearances from departing Islanders. 


Q. What's a Premium ticket? (Brighton Only)

A. Premium tickets include one entry into the screening and a deck chair to sit on.

 

Q. What’s a VIP ticket? (Brighton Only)

A. VIP tickets include entry for up to 4 people into the screening and the use of one of our bespoke beach huts for the duration of a single screening. Beach huts include luxury seating, mini-bar stocked with drinks, and butler service. Only fourteen beach huts are available per screening and are allocated on a first come, first serve basis to VIP ticket holders upon arrival.

 

Q.  What am I sitting on? Can I bring my own chair like your normal events?

Seating is not provided to General Admission ticket holders, who may sit anywhere on the site on a first come, first serve basis (excluding VIP and Premium seating areas in Brighton). Audience members are welcome to bring their own blankets. Luna fleece blankets and backrests will be for sale on site.

Premium and VIP tickets are available for purchase (Brighton Only), which provide the use of a deck chair or a beach hut along with entry to the screening. For more information, please visit the booking page.

 

Q. When can I arrive at the screening?

The doors to the event open at 6.30pm. We advise you get there as early as possible to make the most of all the Love Island themed experiences before the live screening of the episode.

Security checks and bag searches will be conducted prior to your entrance into the event site so allow additional time. Please note the prohibited items list on our Event Info page as these items will be confiscated. To speed up the process, we strongly advise that you minimize the number of items you bring with you.

 

Q.  What happens if it rains?

A. The event will always go ahead in the event of bad weather. Please check the weather forecast in advance and be prepared for the Great British Summer. The event will only be cancelled if the weather conditions present a danger at screening time. Patrons accept the risk that weather they consider unsatisfactory may occur on a screening day and acknowledge that tickets will not be exchanged or refunded unless a screening is cancelled by Love Island The Experience. In the unlikely event that a screening is cancelled, we will aim to give as much notice as possible, so please keep an eye out for information on the website and social media.

 

Q.  How will I receive my ticket?

A. This depends on how you choose to book - you can opt to have a print at home ticket or a physical ticket that is posted to you by first class post.  The charges for each are clearly set out on each booking.  Please make sure you bring your ticket (whether it’s a print at home, e-ticket on a device, or posted ticket) to the event as our staff will scan each to ensure validity.  If you have any queries with regards to our ticketing, please contact See tickets on 08448586767.

Q.  Can I smoke at the screening?

A. In accordance with Smoke-Free Regulations, marquees and other areas of the event site are designated ‘No Smoking’ areas – this includes e-cigarettes. If you wish to smoke, please head for the designated smoking area (signed) at the back of the site.

 

Q.  Can I bring a dog to the screening?

A. Only service dogs are allowed at Love Island The Experience. Otherwise, no dogs are permitted at our events out of respect to other audience members. We apologise for any inconvenience.

 

Q.  Will there be toilet facilities at the screenings?

A.  Yes, all our screenings have toilet facilities. These include disabled toilet facilities.

 

Q.  Can I bring children?

A. This event is for those aged 18 and over only. If you happen to look under 18, please don’t be offended if we ask for I.D. upon entry.

 

Q.  Will there be food and drink available?

A.  We have a bar on-site serving a full selection of hot and cold drinks, both alcoholic and non-alcoholic, as well as various food options. Please refrain from bringing outside food and drink to the Love Island The Experience as it will not be allowed into the event site.

 

Q.  What if I forget my ticket?

A. Please bring your ticket along – If you do forget your ticket please speak to one of our Box Office Team on site to provide your details.

  

Q.  Will there be subtitles?  

A.  Not as standard, if you require subtitles please inform us in advance.

 

Q.  Is there wheelchair access?

A.  Yes, our site has wheelchair access, but please inform us in advance if you require wheelchair entry and exit and we will ensure you are looked after. Please note, the ground is uneven in places, so we recommend making use of the designated pathways when moving around the site.

 

Q.  Can I hire the Luna Cinema for a private event?

A. Yes, our entire cinema set-up can be hired for parties, corporate screenings or whatever occasion you like! Please contact us at info@thelunacinema.com and we will provide you with more details.

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